Returns & Exchanges

RETURNS & EXCHANGES

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Terms and Conditions:


Customers can return or exchange their Tokyo Sleep, LLC order, either entirely or partly for any reason.  We accept exchanges and returns for refunds within 14 days from receipt of the order.  We expect items to be returned in the same original condition, packed neatly with tags attached together with all materials received with the items.  The items must be unharmed, fresh, unwashed, not worn or altered and unsoiled.  Items returned are inspected thoroughly and should an item fail these checks, will be rejected and returned to you.

Items are classified as faulty if they are not of satisfactory quality, fit for purpose or not as described.  Items that are damaged by you by accident or through misuse will not be considered faulty, including wear and tear.  If you receive an item that is faulty, please notify us immediately via e-mail to contact@tokyosleep.jp.

We make every effort to display the colours of our products as accurately as possible, however as monitors, mobile devices, tablets & TV’s vary in tones we cannot guarantee that your display of a colour will be completely accurate. We aim to process all refunds within 7 days of receipt and a refund will be issued via the original method of payment.  Once the refund has been processed, you will receive an automated conformation e-mail.  Financial institutions may require additional days to process the refund before funds are returned to your account.  We are unable to refund via any different payment methods.


Shipping:

Items returned to us must be done via a tracked service and are at customers cost and liability.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Tokyo Sleep, LLC is not responsible for delayed or lost packages being returned.


Sale Items:
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.


Returning or Exchanging an item:

Send your return via a tracked service to:


Tokyo Sleep, LLC
19 Dutch Street, 17G, New York, NY, 10038, United States


Please ensure that you have contacted contact@tokyosleep.jp to inform us of your return or exchange request and, in the case of a return, have received conformation that we have the replacement in stock.